Frequently Asked Questions
- Do you offer eye exams?
- Do you accept any insurance?
- What if I order a frame and it doesn’t work out for me?
- Is there any kind of warranty on the frames?
- Is there any kind of warranty on the lenses if I purchase through you?
- How long will it take to receive my order?
- What are polarized lenses? Do I need polarized sunglasses?
- What do the numbers/eye sizes mean?
- What is a PD? How do I find it?
- Are you certified opticians?
- What are the shipping costs?
- Do you Ship Internationally?
- Prescription Accuracy: Guaranteed?
- Do you charge sales tax?
- What is UV Protection?
DR. TANIA STEVENS – Optometrist
Dr. Stevens is a therapeutic Long Beach Optometrist which allows her to evaluate and manage most ocular health conditions. Each patient receives a comprehensive eye exam that can detect cataracts, glaucoma, macular degeneration, diabetic retinopathy, hypertensive retinopathy, conjunctivitis, ocular allergies, dry eye, and many other ocular conditions.
Do you accept any insurance? Dr. Stevens is certified to accept most optical insurance and vision plans. Please call or visit our Long Beach location for more details.
Customer satisfaction is our goal. In the event that your unworn regular priced product purchased from our website does not meet your expectations, email us for a return authorization number. Your return or exchange must be postmarked within 30 days of the date you receive the package for credit to your original payment method and we will pay for shipping back to us. Please make sure that the product is returned to us within 14 days after Return Authorization is issued to you. We make it very simple and worry free.
Most frames have a one year manufacturer defect warranty. The warranty does not cover damage inflicted by the user. In other words, if you sit on your eyewear, run over your eyewear with a car, drop your eyewear off of a tall building or if your dog chews your eyewear, toddler rips your eyewear apart, elephant tramples your eyewear, or any other number of mundane occurrences happens to your eyewear, it will not be covered under the warranty. Also, there is no warranty for lost eyewear. The best way to protect your eyewear when it is not on your face is to keep it in a hard case with your name and contact information written on the inside. We also provide onsite repair services that might not be covered by manufacturer warranty.
All lenses we sell also come with a 1 year warranty against defects. This does not include scratches on lenses or RX changes. No warranties on neglect or abuse.
A regular nonprescription sunglass order will be shipped within 2-3 business days of order processing.
Depending on the company an authentic prescription sunglass or eyeglass order will be shipped anywhere from four days to four business weeks after the prescription is verified. Many companies have a two week turnaround time on authentic prescription products.
Special orders will be shipped anytime from a few days to several weeks depending upon the availability of the frame
Polarized lenses reduce glare from surfaces such as the water, snow, ice, cars, etc. Polarized lenses are ideal for people who drive, are around water or snow, or are frequently outdoors.
You don't need a pair of polarized sunglasses, but, after you wear one, you'll wonder how you ever got along without it.
Most eyewear frames and some sunglass frames have sizes on them. The sizes consist of two or three sets of numbers something similar to this:
-52 is the width of the lens in millimeters
-16 is the width of the bridge in millimeters
-140 is the length of the temple in millimeters
When picking out eyeglass frames, a good rule of thumb is to pick something that is a similar size to what you are currently wearing.
A PD (pupillary distance) is the distance between the center of your pupils (binocular) or the distance between the center of your nose to the center of your pupil (monocular). It is often written in millimeters. We need this measurement in order to put the optical center of the prescription lens directly over your pupil so that you can see clearly. Please visit our beautiful Long Beach location for any or all optical or optometry services you might need or most optical stores will measure your PD for you for free. You can also have your eye doctor measure your PD.
Yes, we do have certified opticians with many years of experience on staff. Most importantly we have the Optometrist are on hand during most business hours to answer questions and look over prescriptions and frame choices. If the frame you have chosen does not work with your prescription, we will be able to offer alternatives.
We include shipping with every online purchase in the USA only.
We do ship internationally and all International Shipments: will be sent with duties and taxes to be paid by the recipient. The importing country based on current laws governing imports in country where the shipping is delivered will assess duties. Please call or email us for a shipping price quote.
Every Optometry Store order is filled with thorough attention to prescription accuracy. We pride ourselves on getting your glasses right the first time. Before we ship your glasses, your lenses are inspected by one of our licensed opticians. In the rare event that the glasses we make do not match your prescription, we will replace them at no cost to you. Please contact us immediately after receiving your order.
Sales tax is collected only on all non prescription items (Regular Sunglasses and Optical Accessories) sold and shipped in California only.
The sun emits ultraviolet radiation which is damaging to the eyes. Lenses with ultraviolet protection prevent that harmful radiation from touching your eyes. Polycarbonate, high index, polarized, and sun-sensitive lenses all automatically contain UV protection. Hard resin lenses need an additional coating to add UV protection. According to United States Federal law, all Sunglasses sold in the United States must have UV protection. However, many low-priced optical frames for sale through street vendors do not comply with this rule. Using tinted lenses without UV protection is extremely damaging to your eyes, because the dark tint causes your pupils to dilate and increases the surface area of your retina that can be damaged by the ultraviolet radiation.